Refund and Return Policy

Our Commitment to Your Satisfaction

At MinsonD LLC, we take immense pride in the quality and craftsmanship of every product we offer. Each sink in our collection is a unique work of art, hand-carved from a single block of premium natural stone by skilled artisans using techniques refined over generations. Because of the unique, handcrafted, and one-of-a-kind nature of our products, our return and refund policy is designed to be fair and transparent while protecting the integrity of these exceptional pieces.

We understand that purchasing a natural stone sink is a significant investment in your home. That is why we encourage you to review all product details carefully before placing your order. Our team is always available to answer questions, provide additional information, and help you select the perfect sink for your project. We want you to love your purchase, and we are committed to ensuring that your experience with MinsonD LLC is a positive one from start to finish.

All Sales Are Final – With Limited Exceptions

Due to the heavy, fragile, handcrafted, and one-of-a-kind nature of our natural stone sinks, all sales are final. Returns, cancellations, or exchanges are not accepted except in the limited cases described below.

Why Are All Sales Final?

Natural stone is a product of nature. Each piece is unique in color, veining, texture, and pattern. These variations are not defects—they are the very qualities that make natural stone so beautiful and desirable. When you purchase a sink from MinsonD LLC, you are acquiring a one-of-a-kind piece that cannot be replicated or restocked.

Additionally, our sinks are heavy, fragile, and expensive to ship. Return shipping is often not feasible due to the weight, fragility, and logistics involved. By maintaining a final sale policy, we are able to offer our products at competitive prices while ensuring that every sink is carefully inspected, photographed, and approved by the customer prior to shipment.

Acceptable Returns or Exchanges

A return or exchange may be accepted only if one of the following conditions is met:

1. Incorrect Item Shipped

If we ship the wrong item (wrong SKU or product), we will take full responsibility. Please contact us immediately upon discovering the error, and we will arrange for the correct item to be shipped to you at no additional cost. You will not be responsible for return shipping costs in this case.

2. Manufacturing Defect

If a manufacturing defect is present that was not visible in the original approved photos, we will work with you to resolve the issue. Please note that natural variations in color, veining, texture, and stone structure are inherent characteristics of natural stone and do not constitute defects.

3. Shipping Damage Confirmed by Carrier

If your item arrives damaged due to shipping and the damage is confirmed by the carrier, we will assist you in filing a claim and will provide a replacement or refund if the claim is approved.

Conditions That Do Not Qualify for Return or Exchange

Customer preference, design taste, size reconsideration, or subjective dissatisfaction are not valid reasons for return or exchange. We encourage you to carefully review product specifications, dimensions, and images before placing your order.

Natural variations in color, veining, texture, shape, and pattern are normal characteristics of natural stone and are not considered defects. Each sink is unique, and the piece you receive will reflect the organic beauty of the stone from which it was carved.

Condition Requirements for Returns

If a return is authorized under the limited exceptions described above, the following conditions must be met:

  • The item must be unused – The sink must not have been installed, modified, or altered in any way.

  • The item must be in the same condition as received – The sink must be free from scratches, chips, stains, or other damage.

  • The item must be returned in original or equivalent protective packaging – Proper packaging is essential to prevent damage during return shipping.

  • The return must be initiated within the specified timeframe – Please contact us promptly to discuss your return.

All return shipping costs are the responsibility of the customer unless the return is due to our error.

Shipping Damage – What to Do

We take great care in packaging our sinks to ensure they arrive safely. Each sink is carefully wrapped in protective materials and secured in a strong wooden crate designed to withstand the rigors of transit. However, damage can occasionally occur during shipping. If your item arrives damaged, please follow these steps:

Immediate Action Required

You must notify us within 48 hours of delivery if your item arrives damaged. Claims made after 48 hours may not be honored.

Required Documentation

To process a damage claim, please provide the following documentation:

  • Photos of the damaged product – Clear, well-lit images showing the damage from multiple angles.

  • Photos of the exterior of the shipping box – Show the condition of the packaging upon arrival.

  • Photos of the interior of the shipping box – Show the internal packaging materials and how the sink was secured.

  • Photos of all internal packaging materials – This helps us assess whether the packaging was adequate.

  • Photo of the shipping label – This helps us identify the shipment and carrier.

  • Your order number – This allows us to locate your order in our system.

Carrier Claim Process

Damage occurring during transit is the responsibility of the shipping carrier. We will assist you in filing a claim with the carrier. Any replacement or refund is subject to carrier claim approval. We will work diligently to resolve the matter as quickly as possible.

Inspecting Your Delivery

We strongly recommend that you inspect your delivery thoroughly upon arrival. If damage is visible, note it on the delivery receipt and photograph it immediately. If you receive a shipment that appears damaged, you have the right to refuse delivery. However, if you accept delivery, please inspect the contents as soon as possible.

Visible Damage

If damage is visible upon delivery, reject the shipment, clearly note the damage on the delivery receipt, and take photos immediately. Contact us right away so we can begin the claims process.

Concealed Damage

Concealed damage must be reported within the 48-hour claim window with photographic proof. Even if the packaging appears undamaged, the sink inside may have been damaged during transit. Do not assume that the sink is undamaged just because the box looks intact.

Lost or Stolen Packages

If a shipment is marked as “delivered” by the carrier but you have not received it, you must contact the carrier directly to initiate a trace. Once an order is confirmed as delivered by the carrier, responsibility transfers to the customer.

We are not responsible for packages confirmed as delivered by the carrier and cannot replace or refund such orders. We may assist with carrier documentation upon request, but liability remains with the carrier.

Non-Returnable Items

The following items are non-returnable under all circumstances:

  • Natural stone sinks – Due to their unique, handcrafted nature.

  • Custom, handmade, or one-of-a-kind items – Each piece is unique and cannot be restocked.

  • Items approved by the customer prior to shipment – You have the opportunity to review and approve your specific sink before it ships.

  • Items damaged due to improper handling or installation – Once installed, the sink is considered accepted.

  • Used, installed, or altered products – Any modification or installation voids the return policy.

Order Cancellations

Due to the unique and handcrafted nature of our products, cancellations are not accepted after the order is placed. Once you place an order, we begin the process of selecting, preparing, and packaging your sink for shipment. Because each sink is one-of-a-kind, we cannot cancel orders or offer refunds for buyer’s remorse.

We encourage you to carefully review your order before submitting it. If you have questions or concerns, please contact us before placing your order so we can help you make an informed decision.

Warranty Information

All MinsonD LLC products are backed by a comprehensive warranty against manufacturing defects. Our commitment to quality means you can purchase with confidence, knowing that we stand behind our products.

What Is Covered

  • Manufacturing defects in materials or workmanship.

  • Structural issues that affect the functionality of the sink.

  • Pressure test failures (each sink is pressure-tested to confirm it will not leak).

What Is Not Covered

  • Normal wear and tear.

  • Damage caused by improper installation.

  • Damage caused by misuse, abuse, or neglect.

  • Damage caused by exposure to harsh chemicals or abrasive cleaners.

  • Natural variations in color, veining, texture, and stone structure.

  • Damage caused by thermal shock (placing extremely hot cookware directly in the sink).

How to File a Warranty Claim

If you believe your sink has a manufacturing defect, please contact us with:

  • Your order number

  • Photos of the issue

  • A detailed description of the problem

We will review your claim and work with you to resolve the issue promptly.

Care and Maintenance Responsibilities

To protect your investment and maintain the beauty of your natural stone sink, we recommend the following:

  • Seal upon installation – All natural stone sinks should be sealed upon installation to protect against staining.

  • Reseal periodically – Depending on the type of stone and level of use, resealing may be needed every 6 to 12 months.

  • Use pH-neutral cleaners – Clean with pH-neutral soap and warm water. Avoid acidic or abrasive cleaners.

  • Avoid thermal shock – Do not place extremely hot cookware directly in the sink.

  • Use a sink grid – A sink grid provides additional protection against scratches and impacts.

Why We Have This Policy

We understand that a final sale policy may seem restrictive. However, it is a standard practice in the natural stone industry for good reason:

Protecting Our Customers – By maintaining strict quality control and ensuring that every sink is inspected and approved by the customer before shipment, we minimize the risk of dissatisfaction.

Preserving Product Integrity – Natural stone sinks are heavy, fragile, and expensive to ship. Returns are often not feasible due to the logistics involved.

Maintaining Competitive Pricing – By eliminating the costs associated with returns and restocking, we are able to offer our products at competitive prices.

Celebrating Uniqueness – Each sink is a one-of-a-kind work of nature. We celebrate the variations that make natural stone beautiful, and we want our customers to appreciate these qualities as well.

How We Help You Make the Right Choice

We want you to be completely satisfied with your purchase. That is why we offer:

Detailed Product Information

Each product page provides comprehensive information about dimensions, materials, finishes, weight, and features. We encourage you to review this information carefully before placing your order.

High-Resolution Product Images

We provide multiple high-resolution images of each sink from various angles. Where possible, we also offer the option to select your specific piece from available inventory.

Expert Guidance

Our team is here to help. If you have questions about materials, sizing, installation, or anything else, please contact us. We are happy to provide personalized guidance to ensure you select the perfect sink for your project.

Customer Approval Prior to Shipment

Before we ship your sink, we review, photograph, and obtain your approval of the specific piece. This ensures that you know exactly what you are receiving and have the opportunity to ask questions or raise concerns before the sink leaves our facility.

Contact Us About Returns and Refunds

If you have any questions about our Return and Refund Policy, or if you need to report a shipping damage issue, please contact us immediately.

Email: minsond.llc@gmail.com

Phone: +84342387899

Address: 10300 Westoffice Dr 108D, Houston, TX 77042

We strive to respond to all inquiries within 24 hours during business days. Please include your order number and as much detail as possible to help us assist you efficiently.

Summary of Key Points

Policy Area Summary
Returns All sales are final. Returns are not accepted except for incorrect items, manufacturing defects, or confirmed shipping damage.
Return Window Contact us within 48 hours of delivery for shipping damage claims.
Condition Requirements Items must be unused, in original condition, and in original or equivalent packaging.
Shipping Damage Report within 48 hours with photos. Claims are subject to carrier approval.
Lost Packages Contact carrier directly. We are not responsible for packages confirmed as delivered.
Cancellations Not accepted after order is placed.
Non-Returnable Items Natural stone sinks, custom items, items approved prior to shipment, installed or altered products.
Warranty Covers manufacturing defects. Does not cover normal wear, installation damage, or natural variations.

Our Promise to You

At MinsonD LLC, we are committed to providing heirloom-quality natural stone sinks and exceptional customer service. We stand behind the quality of our products and are dedicated to ensuring your satisfaction. While our return policy is necessarily restrictive due to the unique nature of our products, we are always here to help you make the right choice and to resolve any issues that may arise.

Thank you for choosing MinsonD LLC. We look forward to helping you find the perfect centerpiece for your kitchen or bathroom.

MinsonD LLC
Address: 10300 Westoffice Dr 108D, Houston, TX 77042
Phone: +84342387899
Email: minsond.llc@gmail.com
Website: minsond.com

Handcrafted Natural Stone Sinks – Heirloom Quality for Generations to Come