Privacy Policy

Our Commitment to Safe, Reliable Delivery

At MinsonD LLC, we understand that your handcrafted natural stone sink is more than just a purchase—it is an investment in your home’s beauty and functionality. That is why we take shipping and delivery with the utmost seriousness. From the moment you place your order to the moment your sink arrives safely at your doorstep, we are committed to providing a seamless, reliable, and transparent shipping experience.

Our shipping process is designed to protect the integrity of your heirloom-quality stone sink. We use heavy-duty, custom-engineered packaging, work exclusively with trusted shipping partners experienced in handling heavy and fragile items, and provide real-time tracking so you can monitor your shipment every step of the way. Whether you are located in Houston, across the United States, or anywhere else in the world, we are dedicated to delivering your sink in perfect condition.

This Shipping Policy outlines everything you need to know about our shipping methods, timelines, costs, and procedures. Please read it carefully before placing your order. If you have any questions that are not addressed here, do not hesitate to contact our team. We are here to help.

1. Order Processing Time

Processing Your Order

Once you place your order, we begin the process of preparing your sink for shipment. This involves several important steps to ensure quality and accuracy:

Order Verification – We confirm your order details, including product selection, shipping address, and payment information.

Product Selection – For products where you have selected your specific sink from available inventory, we verify that the piece you chose is still available and set it aside for you.

Quality Inspection – Each sink undergoes a thorough quality inspection before it is packaged. We check for any imperfections, verify dimensions, and confirm that the sink meets our rigorous standards.

Packaging Preparation – Your sink is carefully wrapped in protective materials and secured in a custom wooden crate designed specifically for shipping natural stone sinks.

Shipping Coordination – We schedule pickup with our trusted shipping partners and prepare all necessary shipping documentation.

Processing Timeframes

We typically process orders within 3 to 5 business days of receiving your order. During busy periods, processing times may be slightly longer. We will notify you if there are any significant delays.

Please note that processing time does not include shipping time. The total time from order to delivery is the sum of processing time and shipping time.

Factors That May Affect Processing Time

Several factors can affect how quickly we process your order:

  • Order Volume – During peak seasons, we may experience higher order volumes that extend processing times.

  • Product Availability – While we maintain inventory of our most popular products, some items may be made to order or require sourcing from our artisan partners.

  • Custom Orders – Custom or bespoke orders typically require longer processing times. We will provide you with an estimated timeline when you place your order.

  • Weekends and Holidays – We process orders during business days only. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Carriers

Our Shipping Partners

We work exclusively with trusted shipping carriers who have experience handling heavy, fragile, and oversized items. Our primary shipping partners include:

  • FedEx – For domestic and international shipments.

  • UPS – For domestic and international shipments.

  • Freight Carriers – For large, heavy shipments that exceed standard parcel carrier limits.

We select the carrier for each shipment based on the size, weight, and destination of your order. We prioritize carriers that offer tracking, insurance, and reliable delivery.

Shipping Methods

We offer the following shipping methods:

Standard Ground Shipping – Our most common shipping method for domestic orders. Delivery typically takes 3 to 7 business days after your order ships.

Expedited Shipping – Available for domestic orders upon request. Please contact us for a quote before placing your order.

Freight Shipping – Used for large, heavy orders that exceed standard parcel carrier limits. Freight shipments are delivered by truck and may require special handling.

International Shipping – We ship to customers around the world using international carriers. Delivery times vary by destination.

Lift Gate Service

Due to the weight of our stone sinks, lift gate service is required for delivery unless you have a forklift or loading dock capable of handling the weight of your shipment. Lift gate service ensures that your sink can be safely lowered from the truck to ground level.

If you do not have a forklift or loading dock, please ensure that you select lift gate service at checkout. If you have questions about whether you need lift gate service, please contact us.

3. Domestic Shipping

Shipping Within the United States

We ship to all 50 states, including Alaska and Hawaii. Shipping costs and delivery times vary by destination and the weight of your order.

Estimated Delivery Times

Destination Estimated Delivery Time
Texas (within state) 2 to 4 business days
Contiguous US (excluding Texas) 3 to 7 business days
Alaska and Hawaii 7 to 14 business days

These are estimates and not guarantees. Actual delivery times may vary due to weather, carrier issues, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated based on the weight of your order, the destination, and the shipping method selected. We provide shipping cost estimates at checkout before you complete your purchase.

For large, heavy orders, shipping costs may be higher due to the specialized handling and packaging required.

Delivery Address

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or delivery failures resulting from incorrect or incomplete addresses. If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate the change, but we cannot guarantee that it will be possible once the order has been processed.

Signature Required

All deliveries require a signature upon receipt. This ensures that your sink is delivered to the correct person and provides an additional layer of security. Please ensure that someone is available to sign for the delivery during the estimated delivery window.

4. International Shipping

Shipping Outside the United States

We are proud to serve customers around the world. We ship to most countries, including Canada, Europe, Asia, Australia, and beyond. International shipping rates and delivery times vary by destination.

Estimated Delivery Times

Destination Estimated Delivery Time
Canada 5 to 10 business days
Europe 7 to 14 business days
Asia 7 to 14 business days
Australia and New Zealand 10 to 14 business days
Other International Destinations 10 to 21 business days

These are estimates and not guarantees. Actual delivery times may vary due to customs clearance, carrier issues, or other factors beyond our control.

International Shipping Costs

International shipping costs are calculated based on the weight of your order, the destination, and the shipping method selected. We provide shipping cost estimates at checkout before you complete your purchase.

Please note that international shipping costs do not include customs duties, taxes, or import fees. These charges are the responsibility of the recipient.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are not included in our shipping costs and are the sole responsibility of the recipient.

We recommend checking with your local customs office for information about potential charges before placing your order. We are required to declare the full value of the shipment on customs documentation. We cannot undervalue shipments or mark them as gifts to reduce customs fees.

Customs Clearance

Customs clearance can cause delays beyond our control. We will provide you with tracking information so you can monitor the progress of your shipment. If customs authorities require additional information or documentation, we will assist as needed.

Prohibited and Restricted Items

Some countries prohibit or restrict the import of certain materials. Before placing an order, please verify that natural stone products can be imported into your country. We are not responsible for shipments that are delayed, seized, or returned due to customs restrictions.

5. Packaging and Handling

Our Packaging Process

We take extraordinary care in packaging your sink to ensure it arrives in perfect condition. Our packaging process includes:

Protective Wrapping – Your sink is carefully wrapped in multiple layers of protective materials, including foam, bubble wrap, and plastic sheeting, to prevent scratches and damage.

Custom Wooden Crate – Each sink is secured in a custom-built wooden crate designed specifically for shipping natural stone sinks. The crate is engineered to withstand the rigors of transit and protect your sink from impacts.

Internal Bracing – The sink is braced inside the crate to prevent movement during transit. This is especially important for heavy stone sinks that could shift and crack if not properly secured.

Labeling and Documentation – The crate is clearly labeled with handling instructions, including “Fragile,” “Heavy,” and “This Side Up” markings. We also include shipping documentation and a packing list.

Why We Use Wooden Crates

Wooden crates are the industry standard for shipping heavy, fragile items like natural stone sinks. They provide:

  • Superior Protection – Wooden crates are strong and durable, offering better protection than cardboard boxes.

  • Impact Resistance – The crate absorbs impacts that could otherwise damage your sink.

  • Stability – The crate keeps your sink securely in place during transit.

  • Stackability – Wooden crates can be stacked safely, reducing the risk of damage during handling.

Handling Instructions

Please follow these handling instructions when receiving your shipment:

  • Do Not Drop – Your sink is heavy and fragile. Dropping it can cause cracking or breakage.

  • Keep Upright – Keep the crate upright at all times to prevent shifting.

  • Use Proper Equipment – Use a forklift, pallet jack, or dolly to move the crate. Do not attempt to carry it by hand.

  • Inspect Upon Arrival – Inspect the crate and the sink immediately upon delivery. If you notice any damage, document it and contact us within 48 hours.

6. Delivery and Receiving

What to Expect on Delivery Day

On the day of delivery, you can expect the following:

Advance Notification – Our shipping partners typically provide advance notice of delivery, often by phone or email.

Delivery Window – You will be given an estimated delivery window. Please ensure that someone is available to receive the shipment during this window.

Signature Required – All deliveries require a signature. Please have a valid photo ID ready.

Inspection – We strongly recommend inspecting the crate and the sink upon delivery. If you notice any damage, document it immediately.

Receiving Your Shipment

When your shipment arrives, please follow these steps:

  1. Check the Crate – Inspect the exterior of the crate for any signs of damage, such as dents, punctures, or crushed corners. Photograph any damage.

  2. Open the Crate – Carefully open the crate, following any instructions provided. Do not use excessive force or sharp tools that could damage the sink.

  3. Inspect the Sink – Carefully remove the protective materials and inspect the sink for any damage. Check the edges, corners, and surface for chips, cracks, or scratches.

  4. Document Any Damage – If you find any damage, take clear, well-lit photographs from multiple angles. Keep the crate and all packaging materials.

  5. Contact Us – If the sink is damaged, contact us within 48 hours of delivery. We will guide you through the claims process.

What to Do If You Cannot Be Present

If you cannot be present to receive the delivery, please arrange for someone to receive it on your behalf. The person receiving the shipment should be authorized to sign for the delivery and inspect the package.

If you are unable to receive the delivery and no one is available to sign, the carrier may leave a notice and attempt delivery on another day. You may also be able to arrange to pick up the shipment from the carrier’s local facility.

Refusing Delivery

If the crate is visibly damaged upon arrival, you have the right to refuse delivery. If you refuse delivery, please:

  • Clearly note the damage on the delivery receipt.

  • Take photographs of the damaged crate.

  • Contact us immediately.

We will work with the carrier to resolve the issue and arrange for a replacement or refund if appropriate.

7. Shipping Costs

How Shipping Costs Are Calculated

Shipping costs are calculated based on the following factors:

  • Weight – Heavier sinks cost more to ship.

  • Dimensions – Larger sinks require more packaging and take up more space in the carrier’s vehicle.

  • Destination – Shipping to remote locations or international destinations costs more.

  • Shipping Method – Expedited shipping costs more than standard shipping.

  • Special Services – Lift gate service, residential delivery, and other special services may incur additional fees.

Shipping Cost Estimates

We provide shipping cost estimates at checkout before you complete your purchase. The estimate is based on the information you provide, including your shipping address and the items in your cart.

Please note that shipping cost estimates are subject to change based on final packaging dimensions and carrier rates. If there is a significant change in shipping costs, we will contact you before processing your order.

Free Shipping

We offer free shipping on select products from time to time. Free shipping offers are subject to the terms and conditions specified at the time of the offer. Please check our website for current promotions.

Shipping Insurance

All shipments are fully insured against loss or damage during transit. The cost of insurance is included in the shipping fee. If your shipment is lost or damaged, we will work with the carrier to file a claim and resolve the issue.

8. Tracking Your Order

How to Track Your Shipment

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment through the carrier’s website.

Tracking Updates

The carrier’s tracking system provides updates on the status of your shipment, including:

  • Pickup – The carrier has picked up your shipment.

  • In Transit – Your shipment is in transit to the destination.

  • Out for Delivery – Your shipment is out for delivery.

  • Delivered – Your shipment has been delivered.

Please note that tracking updates may not be real-time and may be delayed. If you have questions about the status of your shipment, please contact the carrier directly using the tracking number provided.

What to Do If Tracking Is Not Updating

If your tracking information has not updated for several days, please:

  1. Check the carrier’s website for any service alerts or delays.

  2. Contact the carrier directly with your tracking number.

  3. Contact us if you are unable to resolve the issue.

We will assist you in locating your shipment and resolving any issues.

9. Damage During Shipping

Our Commitment to Safe Delivery

We take every precaution to ensure that your sink arrives in perfect condition. However, damage can occasionally occur during transit despite our best efforts. If your sink arrives damaged, we are here to help.

Steps to Take If Your Sink Arrives Damaged

  1. Notify Us Within 48 Hours – You must notify us within 48 hours of delivery if your sink arrives damaged. Claims made after 48 hours may not be honored.

  2. Provide Documentation – Please provide the following documentation:

    • Clear, well-lit photographs of the damage from multiple angles.

    • Photographs of the exterior of the shipping crate.

    • Photographs of the interior of the shipping crate and packaging materials.

    • Photographs of the shipping label.

    • Your order number.

  3. Keep All Packaging – Do not dispose of the crate or packaging materials. The carrier may need to inspect them as part of the claims process.

  4. Do Not Install the Sink – Do not install a damaged sink. Installation may void your ability to file a claim.

The Claims Process

When you report damage, we will:

  1. Review Your Documentation – We will review the photographs and documentation you provide.

  2. File a Claim – We will file a claim with the shipping carrier on your behalf.

  3. Coordinate with the Carrier – The carrier may inspect the damaged sink and packaging.

  4. Resolve the Claim – Once the claim is approved, we will arrange for a replacement or refund.

Carrier Liability

Damage occurring during transit is the responsibility of the shipping carrier. We will assist you in filing a claim, but the final resolution is subject to carrier approval. We are committed to working diligently to resolve the matter as quickly as possible.

Concealed Damage

Concealed damage is damage that is not visible upon initial inspection of the crate. If you discover concealed damage after opening the crate, please contact us immediately. You must report concealed damage within 48 hours of delivery.

10. Lost or Stolen Packages

Packages Marked as Delivered

If your shipment is marked as “delivered” by the carrier but you have not received it, please:

  1. Check with neighbors or household members – Someone else may have accepted the delivery.

  2. Check around your property – The carrier may have left the package in a different location.

  3. Contact the carrier – File a claim with the carrier directly. Provide your tracking number and order information.

Our Responsibility

Once an order is confirmed as delivered by the carrier, responsibility transfers to the customer. We are not responsible for packages confirmed as delivered by the carrier and cannot replace or refund such orders.

Preventing Theft

To prevent package theft, we recommend:

  • Requiring a signature – All deliveries require a signature, which reduces the risk of theft.

  • Providing delivery instructions – You can provide delivery instructions to the carrier, such as leaving the package at a specific location.

  • Tracking your shipment – Monitor your shipment and be present on the day of delivery.

  • Arranging for a neighbor to receive – If you cannot be present, arrange for a trusted neighbor to receive the package.

11. International Shipping Considerations

Customs Clearance

International shipments must clear customs in the destination country. This process can take several days and may cause delays. We will provide you with tracking information so you can monitor the progress of your shipment.

Customs Documentation

We prepare all required customs documentation accurately and completely. This includes:

  • Commercial invoice

  • Packing list

  • Country of origin documentation

  • Harmonized System (HS) code

Customs Fees

International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in our shipping costs. We recommend checking with your local customs office for information about potential charges.

Prohibited Items

Some countries prohibit or restrict the import of certain materials. Before placing an order, please verify that natural stone products can be imported into your country. We are not responsible for shipments that are delayed, seized, or returned due to customs restrictions.

12. Special Delivery Considerations

Residential vs. Commercial Delivery

Residential deliveries may require additional fees and may have different delivery windows than commercial deliveries. Please ensure that you select the correct delivery type at checkout.

Lift Gate Service

Due to the weight of our stone sinks, lift gate service is required for delivery unless you have a forklift or loading dock capable of handling the weight of your shipment. Lift gate service ensures that your sink can be safely lowered from the truck to ground level.

If you do not have a forklift or loading dock, please ensure that you select lift gate service at checkout. If you have questions about whether you need lift gate service, please contact us.

Inside Delivery

Inside delivery (delivery inside your home or building) is available upon request for an additional fee. Please contact us for a quote before placing your order.

Delivery to Remote Locations

Delivery to remote or rural locations may take longer and may incur additional fees. We will provide you with a shipping estimate before processing your order.

13. Shipping and Delivery FAQs

How long does shipping take?

Shipping times vary by destination and the shipping method selected. Domestic orders typically arrive within 3 to 7 business days after shipping. International orders typically arrive within 7 to 14 business days after shipping.

How much does shipping cost?

Shipping costs are calculated based on the weight of your order, the destination, and the shipping method selected. We provide shipping cost estimates at checkout.

Do you ship internationally?

Yes, we ship to customers around the world. International shipping rates and delivery times vary by destination.

Do I need to be present for delivery?

Yes, all deliveries require a signature. Please ensure that someone is available to sign for the delivery during the estimated delivery window.

What if my sink arrives damaged?

If your sink arrives damaged, please contact us within 48 hours of delivery with photographs of the damage. We will assist you in filing a claim with the carrier.

What if my package is lost?

If your package is lost, please contact the carrier directly to file a claim. We are not responsible for packages confirmed as delivered by the carrier.

Can I track my order?

Yes. Once your order ships, you will receive a shipping confirmation email with a tracking number.

Do you offer expedited shipping?

Yes, we offer expedited shipping for domestic orders. Please contact us for a quote before placing your order.

What is lift gate service?

Lift gate service ensures that your sink can be safely lowered from the truck to ground level. This service is required unless you have a forklift or loading dock.

What are customs fees?

Customs fees are duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient.

14. Contact Us About Shipping

If you have any questions about our Shipping Policy, need assistance with tracking your order, or have concerns about a delivery, please contact us.

Email: minsond.llc@gmail.com

Phone: +84342387899

Address: 10300 Westoffice Dr 108D, Houston, TX 77042

Website: minsond.com

We strive to respond to all inquiries within 24 hours during business days. Please include your order number and as much detail as possible to help us assist you efficiently.

15. Summary of Key Shipping Information

Aspect Details
Processing Time 3 to 5 business days
Domestic Shipping 3 to 7 business days
International Shipping 7 to 14 business days
Carriers FedEx, UPS, Freight Carriers
Packaging Custom wooden crate with protective materials
Signature Required Yes
Tracking Yes, provided via email
Insurance Full coverage included
Lift Gate Service Required unless you have a forklift or loading dock
Damage Claims Must be reported within 48 hours of delivery
International Customs Recipient responsible for duties and taxes

Our Promise to You

At MinsonD LLC, we are committed to delivering your handcrafted natural stone sink safely and on time. We understand that your sink is a significant investment, and we treat every order with the care and attention it deserves. From our custom packaging to our trusted shipping partners, every aspect of our shipping process is designed to protect your investment and ensure your satisfaction.

Thank you for choosing MinsonD LLC. We look forward to helping you find the perfect centerpiece for your kitchen or bathroom.

MinsonD LLC
Address: 10300 Westoffice Dr 108D, Houston, TX 77042
Phone: +84342387899
Email: minsond.llc@gmail.com
Website: minsond.com

Handcrafted Natural Stone Sinks – Heirloom Quality for Generations to Come