Terms and Conditions
Welcome to MinsonD LLC
These Terms and Conditions govern your use of our website, minsond.com, and your purchase of products from MinsonD LLC. By accessing our website, placing an order, or using any of our services, you agree to be bound by these terms. Please read them carefully before proceeding with any transaction.
MinsonD LLC is a Houston-based company specializing in handcrafted natural stone sinks and artisan bathroom fixtures. We are committed to providing heirloom-quality products that combine timeless beauty with exceptional durability. These Terms and Conditions are designed to protect both you and our business, ensuring a transparent and mutually respectful relationship.
If you have any questions about these Terms and Conditions, please contact us before placing your order. Our team is here to help you understand your rights and responsibilities.
1. Agreement to Terms
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or purchase our products.
We reserve the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our website after any changes constitutes your acceptance of the revised terms.
It is your responsibility to review these Terms and Conditions periodically for updates. We encourage you to check this page regularly to stay informed of any changes.
2. Eligibility and Account Responsibility
Eligibility
To use our website and make purchases, you must be at least 18 years of age and have the legal capacity to enter into binding contracts. By placing an order, you represent and warrant that you meet these eligibility requirements.
Account Registration
Some features of our website may require you to create an account. When you create an account, you agree to:
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Provide accurate, current, and complete information.
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Maintain and promptly update your account information.
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Keep your password secure and confidential.
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Notify us immediately of any unauthorized use of your account.
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Accept responsibility for all activities that occur under your account.
We reserve the right to suspend or terminate accounts that violate these Terms and Conditions or applicable laws.
3. Product Information and Accuracy
Natural Stone Characteristics
Our products are crafted from natural stone, a material created by nature over millions of years. As such, each piece is unique and will exhibit natural variations in:
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Color – Shades and tones vary from piece to piece.
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Veining – Patterns, lines, and markings are unique to each sink.
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Texture – Surface characteristics may differ.
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Shape – Hand-carved pieces may have slight dimensional variations.
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Fossil Inclusions – Some stones contain natural fossils or mineral deposits.
These variations are not defects. They are the very qualities that make natural stone beautiful and desirable. We celebrate these organic characteristics and encourage our customers to appreciate the uniqueness of their one-of-a-kind sink.
Product Descriptions
We strive to provide accurate and detailed product descriptions, including dimensions, materials, finishes, and weights. However, due to the handcrafted nature of our products and the inherent variations in natural stone, slight differences may exist between the product description and the actual item.
We do not warrant that product descriptions, images, or other content on our website are entirely accurate, complete, reliable, current, or error-free. If a product does not match the description, your sole remedy is to contact us to discuss the matter.
Product Images
We make every effort to display product images accurately. However, colors may vary depending on your monitor, device, or lighting conditions. The actual stone you receive may appear slightly different from what you see on your screen.
For products where you can select your specific piece from available inventory, we provide photographs of the actual item. In these cases, the photograph represents the exact piece you will receive.
Dimensions and Weight
Dimensions and weights provided are approximate and may vary by up to 5% due to the handcrafted nature of our products. We recommend that you receive your sink before making any counter or cabinet cuts to ensure a perfect custom fit.
4. Pricing and Payment
Pricing
All prices are listed in United States Dollars (USD) and are subject to change without prior notice. While we strive to ensure that all prices on our website are accurate, errors may occasionally occur. If we discover an error in the price of an item you have ordered, we will contact you and give you the option to cancel the order or confirm the correct price.
Taxes
Sales tax is applied to orders shipped within the state of Texas, as required by law. For orders shipped to other states, you are responsible for complying with any applicable use tax requirements. You may be required to pay sales tax directly to your state or local tax authority.
Payment Methods
We accept the following payment methods:
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Credit cards (Visa, Mastercard, American Express, Discover)
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Debit cards
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Apple Pay
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Google Pay
All payments are processed through Stripe, a PCI-compliant payment processor. Your payment information is encrypted and securely transmitted. We do not store your full credit card details on our servers.
Payment Processing
By placing an order, you authorize us to charge the total amount to your chosen payment method. Payment is processed at the time you place your order, before the item is shipped.
Currency Conversion
If you are making a purchase from outside the United States, your bank or card issuer may apply a currency conversion fee. This fee is beyond our control and is your sole responsibility.
5. Orders and Acceptance
Order Placement
When you place an order through our website, you are making an offer to purchase the products in your cart. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, pricing errors, or suspected fraud.
Order Confirmation
After you place an order, you will receive an order confirmation email. This email acknowledges that we have received your order but does not constitute acceptance of your order. We may decline your order after sending the confirmation email.
Order Acceptance
We accept your order when we ship the product(s) and send you a shipping confirmation email. At this point, a binding contract is formed between you and MinsonD LLC.
Order Cancellation
Due to the unique and handcrafted nature of our products, cancellations are not accepted after an order is placed. Once you place an order, we begin the process of selecting, preparing, and packaging your sink for shipment.
6. Shipping and Delivery
Shipping Policy
We ship to customers across the United States and internationally. Shipping costs and delivery times vary by destination and product. For detailed information, please refer to our Shipping Policy.
Delivery Timeframes
Estimated delivery times are provided as a guide only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs, weather, or other factors beyond our control.
Inspection Upon Delivery
We strongly recommend that you inspect your delivery thoroughly upon arrival. If damage is visible, note it on the delivery receipt and photograph it immediately. For concealed damage, you must notify us within 48 hours of delivery.
Risk of Loss
The risk of loss and title for products purchased from us pass to you upon delivery of the products to the shipping carrier. We are not responsible for items lost, stolen, or damaged after delivery confirmation.
7. Returns and Refunds
Final Sale Policy
All sales are final. Returns, cancellations, or exchanges are not accepted except in the limited cases described in our Return and Refund Policy.
Limited Exceptions
Returns may be accepted in the following cases:
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We shipped the incorrect item.
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A manufacturing defect is present that was not visible in the original approved photos.
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The item arrives damaged and the damage is confirmed by the carrier, provided you notify us within 48 hours of delivery.
Conditions for Returns
If a return is authorized, the item must be:
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Unused and uninstalled.
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In the same condition as received.
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Returned in original or equivalent packaging.
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Initiated within the specified timeframe.
Restocking Fees
Returns may be subject to a restocking fee of up to 20% of the purchase price, at our discretion.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to our error.
8. Intellectual Property
Ownership
All content on our website, including but not limited to text, images, graphics, logos, product descriptions, and designs, is the property of MinsonD LLC or our licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.
Limited License
You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:
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Reproduce, distribute, or modify any content without our prior written consent.
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Use our content for commercial purposes.
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Frame or embed our content on other websites.
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Circumvent any security or access controls.
Trademarks
All trademarks, service marks, and trade names appearing on our website are the property of their respective owners. You may not use our trademarks or trade names without our prior written consent.
9. User Conduct
Prohibited Activities
When using our website, you agree not to:
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Violate any applicable laws or regulations.
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Infringe upon the rights of others.
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Transmit harmful or malicious code.
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Interfere with the operation of our website.
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Attempt to gain unauthorized access to our systems.
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Harass, abuse, or threaten others.
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Use our website for fraudulent or deceptive purposes.
Content Submission
If you submit content to our website, including reviews or testimonials, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, and distribute that content for any purpose.
10. Third-Party Links
Our website may contain links to third-party websites for your convenience. We do not endorse or assume responsibility for the content, privacy practices, or accuracy of any third-party websites. Your use of third-party websites is at your own risk.
11. Disclaimer of Warranties
As-Is Basis
Our products and services are provided on an “as-is” and “as-available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Natural Stone Variations
We do not warrant that the natural stone in our products will be free from variations in color, veining, texture, or other characteristics. These variations are inherent to natural stone and are not defects.
Installation
We do not warrant that our products are suitable for your specific installation. You are responsible for ensuring that the product you purchase fits your space, meets your needs, and is installed correctly. We strongly recommend professional installation.
Limitations
We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components. We are not responsible for any damage to your computer system, data, or other property resulting from your use of our website.
12. Limitation of Liability
No Liability for Consequential Damages
To the fullest extent permitted by law, MinsonD LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, or lost data, arising from or related to your use of our website or purchase of our products.
Maximum Liability
Our total liability to you for any claim arising from or related to these Terms and Conditions or your use of our products shall not exceed the total amount you paid to us for the specific product that is the subject of the claim.
Reasonable Allocation of Risk
The limitations of liability set forth in this section reflect a reasonable allocation of risk between you and MinsonD LLC. You acknowledge that the pricing of our products reflects this allocation of risk.
13. Indemnification
You agree to indemnify, defend, and hold harmless MinsonD LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:
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Your use of our website.
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Your violation of these Terms and Conditions.
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Your violation of any applicable laws or regulations.
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Your violation of the rights of any third party.
14. Governing Law and Dispute Resolution
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.
Dispute Resolution
Any dispute arising from or related to these Terms and Conditions or your purchase of products from MinsonD LLC shall be resolved through the following process:
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Informal Resolution – You agree to contact us first to attempt to resolve the dispute informally. We will make every effort to address your concerns in a fair and timely manner.
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Binding Arbitration – If the dispute cannot be resolved informally, you agree to submit the dispute to binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Houston, Texas, and the arbitrator’s decision shall be final and binding.
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Waiver of Jury Trial – You waive your right to a trial by jury in any legal proceeding related to these Terms and Conditions or your purchase of products from MinsonD LLC.
Class Action Waiver
You agree to resolve any dispute on an individual basis. You waive your right to participate in any class action, class arbitration, or other representative proceeding.
15. Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.
16. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies referenced herein, constitute the entire agreement between you and MinsonD LLC regarding your use of our website and purchase of our products. They supersede all prior or contemporaneous agreements, representations, or understandings.
17. Waiver
Our failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of our right to enforce that provision or any other provision. Any waiver of any provision shall be in writing and signed by an authorized representative of MinsonD LLC.
18. Force Majeure
We shall not be liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, strikes, labor disputes, supply chain disruptions, government actions, or pandemics.
19. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
MinsonD LLC
Address: 10300 Westoffice Dr 108D, Houston, TX 77042
Phone: +84342387899
Email: minsond.llc@gmail.com
Website: minsond.com
20. Additional Terms for Specific Products
Custom and Handcrafted Items
Products that are handcrafted, custom-made, or unique are subject to additional terms:
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No Cancellations – Orders for custom or handcrafted items cannot be canceled.
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No Returns – Custom or handcrafted items are non-returnable.
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Natural Variations – Handcrafted items may have slight variations from the images shown.
Petrified Wood Sinks
Petrified wood sinks are genuine fossilized stone and are subject to additional terms:
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One-of-a-Kind – Each piece is unique and cannot be replicated.
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Prior Approval – You will select your specific piece from available inventory before it is shipped.
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Natural Characteristics – Petrified wood may have natural cracks, fissures, or inclusions that are part of the fossilization process.
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No Matching – Matching pieces are not possible. Each piece is entirely unique.
21. Privacy and Data Protection
Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of your data.
Third-Party Processors
We use third-party service providers, including Stripe for payment processing, to facilitate our operations. These providers may have access to your personal information as necessary to perform their services. We require these providers to maintain the confidentiality and security of your information.
22. Customer Responsibilities
Accuracy of Information
You are responsible for providing accurate, current, and complete information when placing an order. We are not liable for delays or issues resulting from inaccurate information.
Installation
You are responsible for ensuring that the product you purchase is suitable for your installation. We strongly recommend professional installation for all our stone sinks. We are not liable for damage caused by improper installation.
Maintenance
You are responsible for maintaining your natural stone sink in accordance with our care and maintenance guidelines. Failure to properly seal, clean, or maintain your sink may void the warranty.
Compliance with Laws
You are responsible for complying with all applicable laws and regulations, including building codes and permitting requirements, related to the installation of our products.
23. Termination
We reserve the right to suspend or terminate your access to our website or services at any time, with or without cause, and without prior notice. Upon termination, your right to use our website will immediately cease.
24. Survival
Provisions of these Terms and Conditions that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, warranty disclaimers, limitation of liability, indemnification, and governing law.
25. Acknowledgment
By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. You acknowledge that these terms form a legally binding agreement between you and MinsonD LLC.
26. Effective Date
These Terms and Conditions are effective as of August 15, 2026, and apply to all orders placed on or after that date.
MinsonD LLC
Address: 10300 Westoffice Dr 108D, Houston, TX 77042
Phone: +84342387899
Email: minsond.llc@gmail.com
Website: minsond.com
Handcrafted Natural Stone Sinks – Heirloom Quality for Generations to Come
This document serves as the official Terms and Conditions agreement for MinsonD LLC. Please retain a copy for your records.