Contact us
We Would Love to Hear From You
At MinsonD LLC, we believe that exceptional customer service is just as important as exceptional products. Whether you have a question about a specific sink, need guidance on selecting the perfect piece for your project, or require assistance with an existing order, our team is here to help. We are committed to providing prompt, personalized, and professional support to every customer who reaches out to us.
Your home improvement journey is important to us, and we want to ensure that you have all the information you need to make confident decisions. From material selection and sizing to installation advice and shipping details, we are your trusted partners every step of the way.
How to Reach Us
We offer multiple convenient ways to get in touch with our team. Choose the method that works best for you, and we will respond as quickly as possible.
For general inquiries, product questions, order assistance, or any other matter, please email us at:
minsond.llc@gmail.com
We strive to respond to all email inquiries within 24 hours during business days. For faster service, please include your order number (if applicable) and as much detail as possible about your question or concern.
Phone
For immediate assistance, you can reach us by phone during our business hours:
+84342387899
Our team is available to take your calls and answer your questions. If you reach our voicemail, please leave a detailed message with your name, phone number, and the nature of your inquiry, and we will return your call as soon as possible.
Physical Address
You are welcome to visit our headquarters or send correspondence to:
MinsonD LLC
10300 Westoffice Dr 108D
Houston, TX 77042
United States
Please note that our physical location is primarily a business office and warehouse. While we do not have a retail showroom open to the public, we are happy to arrange appointments for product viewing or consultation by prior arrangement.
Contact Form
For your convenience, we also offer a contact form on our website. Simply visit minsond.com and navigate to the Contact page to submit your inquiry directly. Please provide your name, email address, phone number, and a detailed message so we can assist you effectively.
Business Hours
Our team is available to assist you during the following hours:
Monday – Friday: 9:00 AM – 6:00 PM (Central Time)
Saturday: 10:00 AM – 4:00 PM (Central Time)
Sunday: Closed
Please note that we observe major US holidays and may have adjusted hours during these times. We will post any changes to our hours on our website and social media channels.
What to Expect When You Contact Us
When you reach out to MinsonD LLC, you can expect:
Prompt Responses – We understand that time is valuable. Our team works diligently to respond to all inquiries within 24 hours on business days.
Knowledgeable Support – Our team members are product experts who can answer your questions about materials, sizing, installation, maintenance, and more.
Personalized Assistance – We take the time to understand your project and needs, offering tailored recommendations to help you find the perfect sink or fixture.
Professional Communication – Every interaction is handled with courtesy, respect, and a commitment to resolving your concerns.
Follow-Through – If we promise to get back to you with additional information, we will do so promptly and thoroughly.
Frequently Asked Contact Questions
We receive many inquiries from customers who have questions about our products and services. Below are some of the most common questions we receive, along with brief answers to help you get started.
Product-Specific Questions
What materials are your sinks made from?
Our sinks are hand-carved from a variety of premium natural stones, including Carrara marble from Italy, Crema Lyon limestone from France, Mercury granite, Cloud Blue quartzite, Brazilian soapstone, Roma travertine, black lava stone, and genuine petrified wood. Each material has unique characteristics, and we are happy to help you choose the right one for your project.
Are your sinks truly hand-carved?
Yes. Every sink in our collection is hand-carved from a single block of natural stone by skilled artisans using traditional techniques. No two sinks are exactly alike, reflecting the natural variations and organic beauty of genuine stone.
What sizes are available?
Our kitchen sinks are available in various sizes, including 30-inch, 33-inch, and 36-inch widths, with depths typically around 10 inches. Bathroom vessel sinks come in a range of sizes from 14 inches to 24 inches or more. We can help you find the perfect size for your space.
Can I get a custom size or design?
We work with our artisan partners to accommodate custom orders whenever possible. Please contact us directly to discuss your specific requirements, and we will explore the options available.
Order and Shipping Questions
How long does shipping take?
Shipping times vary depending on your location and the specific product ordered. In-stock items typically ship within 3-5 business days, with delivery times ranging from 3-7 business days for domestic orders and 7-14 business days for international orders. Please contact us for specific estimates.
Do you ship internationally?
Yes, we ship to customers around the world. International shipping rates and times vary by destination. Please contact us for a shipping quote before placing your order.
How are sinks packaged for shipping?
We take great care in packaging our sinks to ensure they arrive safely. Each sink is carefully wrapped in protective materials and secured in a strong wooden crate designed to withstand the rigors of transit. We use trusted shipping partners with experience in handling heavy and fragile items.
What is your return policy?
We stand behind the quality of our products. If you are not satisfied with your purchase, please contact us within 30 days of delivery to discuss your options. Please review our full Return and Refund Policy on our website for complete details.
Do you offer installation services?
We do not offer installation services directly, but we are happy to provide guidance and answer questions about the installation process. We strongly recommend professional installation for all our stone sinks due to their weight and the specialized handling required.
Payment and Billing Questions
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, Apple Pay, and Google Pay through our secure Stripe payment processing system. Stripe provides industry-leading security and fraud prevention.
Is my payment information secure?
Yes. All payments are processed through Stripe, a PCI-compliant payment processor. Your credit card information is encrypted and never stored on our servers. We take data security very seriously.
Will I be charged sales tax?
Sales tax is applied to orders shipped within the state of Texas, as required by law. For orders shipped to other states, customers are responsible for complying with any applicable use tax requirements.
Can I get a refund if I am not satisfied?
Yes, we offer refunds in accordance with our Return and Refund Policy. Please review the policy on our website or contact us directly for details.
Installation and Maintenance Questions
How do I install a stone farmhouse sink?
Stone farmhouse sinks require professional installation due to their weight and the need for proper support. We recommend that you receive your sink before making any counter or cabinet cuts to ensure a perfect custom fit. Our team can provide general guidance and answer specific questions.
Do I need to seal my stone sink?
Yes, we recommend sealing natural stone sinks upon installation and periodically thereafter to protect against staining. The frequency of sealing depends on the type of stone and the level of use. We provide detailed care instructions with every purchase.
How do I clean my stone sink?
Clean your stone sink with pH-neutral soap and warm water. Avoid acidic or abrasive cleaners, which can damage the finish. Natural stone develops a rich patina over time, adding to its heirloom character.
Returns and Warranty Questions
What is your warranty policy?
All MinsonD LLC products are backed by a comprehensive warranty against manufacturing defects. Please review our full Warranty Policy on our website or contact us for specific details.
What if my sink arrives damaged?
We carefully inspect every sink before it leaves our facility, but damage can occasionally occur during transit. If your sink arrives damaged, please contact us immediately and provide photographs of the damage. We will work with you and the shipping carrier to resolve the issue promptly.
Can I return a sink I no longer want?
We accept returns within 30 days of delivery, subject to our Return and Refund Policy. Please contact us to initiate a return. A restocking fee may apply, and return shipping costs are the responsibility of the customer.
Pre-Contact Resources
Before reaching out to us, you may find the answers you need in the resources available on our website:
Product Pages
Each product page provides detailed information about dimensions, materials, finishes, weight, and features. You can also view high-resolution product images and, in some cases, select your specific piece from available inventory.
Shipping Policy
Our Shipping Policy page provides detailed information about delivery options, shipping costs, packaging, and international shipping.
Return and Refund Policy
Review our policies regarding returns, refunds, exchanges, and warranties to understand your rights and responsibilities.
FAQ Page
Our Frequently Asked Questions page answers many common questions about our products, ordering process, shipping, installation, maintenance, and more.
Care and Maintenance Guides
We provide comprehensive care and maintenance guides to help you protect and preserve the beauty of your natural stone sink for generations.
Technical Support
If you are experiencing technical issues with our website, including problems with checkout, payment processing, or account management, please contact us immediately. Our team will work quickly to resolve the issue and ensure that your shopping experience is smooth and frustration-free.
Please include the following information when reporting a technical issue:
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Your browser type and version
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The device you are using (desktop, tablet, phone)
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A detailed description of the issue
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Screenshots if possible
Feedback and Suggestions
Your feedback is invaluable to us. We are constantly striving to improve our products, services, and overall customer experience. If you have suggestions for new products, improvements to our website, or any other feedback, please do not hesitate to share it with us.
We read every message and take your input seriously. Your ideas help us grow and serve you better.
Why Choose MinsonD LLC?
When you contact MinsonD LLC, you are reaching out to a team that genuinely cares about your satisfaction. We are a small operation dedicated to our work, and we take pride in building relationships with every customer.
Here is what sets us apart:
Authenticity – We offer genuine natural stone products, not synthetic imitations. Every sink is hand-carved and unique.
Artisan Quality – Our sinks are crafted by master artisans using centuries-old techniques, ensuring heirloom-quality craftsmanship.
Exceptional Materials – We source from the world’s finest quarries, using materials that are prized for their beauty and durability.
Customer Focus – We treat every customer with respect and provide personalized support at every stage.
Competitive Pricing – By working directly with quarries and artisans, we offer luxury products at accessible prices.
Global Reach – We serve customers across the United States and around the world.
Connect With Us Online
In addition to phone and email, you can connect with us through our website and social media channels. Follow us for product updates, design inspiration, and behind-the-scenes content showcasing our artisan partners and the craftsmanship that goes into every sink.
Website: minsond.com
Email: minsond.llc@gmail.com
Phone: +84342387899
Visit Us in Houston
Our headquarters is located in the vibrant city of Houston, Texas. While we do not maintain a public retail showroom, we are happy to arrange appointments for product viewing, consultations, or pickups. If you are in the Houston area and would like to visit, please contact us in advance to schedule a time.
MinsonD LLC
10300 Westoffice Dr 108D
Houston, TX 77042
United States
We Are Here for You
Thank you for considering MinsonD LLC for your home improvement needs. We know that selecting the perfect sink or fixture is an important decision, and we are here to help you every step of the way. Whether you are a homeowner embarking on a renovation, a designer seeking the perfect statement piece, or a contractor needing reliable products for a client project, we have the expertise and inventory to meet your needs.
Our team is passionate about natural stone and artisan craftsmanship, and we are eager to share that passion with you. When you contact us, you will speak with knowledgeable professionals who care about your project as much as you do.
Do not hesitate to reach out. We look forward to hearing from you and helping you find the perfect centerpiece for your kitchen or bathroom.
MinsonD LLC
Address: 10300 Westoffice Dr 108D, Houston, TX 77042
Phone: +84342387899
Email: minsond.llc@gmail.com
Website: minsond.com
Handcrafted Natural Stone Sinks – Heirloom Quality for Generations to Come